Lazada understands that our users care about their personal data and how it is collected, used, shared, and protected. We are committed to handling your personal data in accordance with applicable laws whenever you use any of the features, functions, mini-apps, or mobile games available on our Platform or Services; interact with us through an external service, application, or our customer service agents; or access our Services or Platform through your computer, mobile device, or any other device with Internet connectivity.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO Lazada’S PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF, Lazada’S PRIVACY POLICY” OR SIMILAR STATEMENTS AVAILABLE ON THE Lazada REGISTRATION PAGE OR PROVIDED DURING THE COURSE OF USING THE SERVICES OR ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER, AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS SET FORTH HEREIN.

1. Introduction to this Privacy Policy

1.1 Lazada and its affiliates (collectively or individually, “Lazada,” “we,” or “us”) take your privacy seriously. Depending on your location, the Lazada entity controlling your personal data will be Lazada South East Asia Pte. Ltd. and/or one of the following:

● Singapore: Lazada Singapore Pte. Ltd.

● Thailand: Lazada Ltd.

● Philippines: Lazada E-Services Philippines, Inc.

● Vietnam: Recess Company Limited

● Indonesia: PT Ecart Webportal Indonesia

● Malaysia: Ecart Services Malaysia Sdn. Bhd.

1.2. Where applicable, this Privacy Policy should be read together with the Country-Specific Riders for your jurisdiction as set out in Section 12 below.

1.3. In the course of your use of Lazada’s applications and websites (including both web and mobile versions), as well as products, information, functions, and other services operated by Lazada, we will collect, use, disclose, store, and/or process data, including your personal data. For purposes of this Privacy Policy, “Platform” refers to all relevant applications and websites (both web and mobile versions), and “Services” refers to all products, information, functions, and services provided by Lazada from time to time on the Platform(s).

1.4. This Privacy Policy exists to keep you informed about how we collect, use, disclose, store, and/or process the data we collect and receive in the course of providing the Services or access to the Platform to you, our user, whether or not you have registered to use our Platform as a buyer or a seller. We will only collect, use, disclose, store, and/or process your personal data in accordance with this Privacy Policy.

1.5. It is important that you read this Privacy Policy together with any other applicable notices we may provide for special applications when we collect, use, disclose, and/or process personal data about you, so that you are fully aware of how and why we are using your personal data.

1.6. We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be reflected on this page, and material changes will be notified to you. Where permissible under local laws, your continued use of the Services or access to the Platform, including placing Orders (as defined in the Terms of Use) on the Platform, or your express consent thereto, following any modifications, updates, or amendments to this Privacy Policy (whether or not you have reviewed such document) shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy. You agree that it is your responsibility to review and check the Privacy Policy frequently to see if any updates or changes have been made to this Privacy Policy.

1.7. This Privacy Policy applies in conjunction with other notices, contractual terms, and consent clauses that apply in relation to the collection, storage, use, disclosure, and/or processing of your personal data by us, and is not intended to override them unless we state expressly otherwise.

1.8. All of these terms apply to Lazada users, whether or not they have created an account as buyers and/or sellers, unless specifically stated otherwise to apply only to buyers or only to sellers.

2. The Personal Data We Collect From You

2.1. We collect the personal data described below in accordance with applicable local laws and, if required, upon obtaining your consent.

2.2. Personal data means any information about an individual, whether recorded in a material form or not and whether true or not, that can identify that individual (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.

2.3. Depending on your use of our Platform and/or your interaction with our Services (such as when registering for our Services and/or logging into our Platform), you may be asked to provide us with certain information. While you can choose not to provide certain information, you may not be able to take advantage of many of our Services that are provided to you. The personal data that you may choose to provide to us includes:
 (a) Identity and Profile Data, which may include your name, date of birth, gender, username and password, email address, telephone number, your interests, and any personal data in any photographs, videos or audio recordings that you upload to our Platform.
 • If you are a seller, we may also collect your company name, address, date of incorporation, and other business-related information (e.g., company registration number, business license, tax information, shareholder and director information).
 (b) Account and Transaction Data, which may include your credit card details, bank account details, bank statements, delivery/billing address, payments and orders to and from you, and other details of products and services that you have supplied to or purchased through the Platform.
 (c) Usage Data, such as information about how and when you use the Platform, products and Services or view any content on the Platform, as well as websites you were visiting before you came to the Platform and other similar statistics.
 (d) Marketing and Communications Data, which may include your interests, survey responses, preferences in receiving marketing materials from us and your communication preferences, your preferences for particular products or services, as well as your feedback, chat, email, or call history on the Platform or with third-party service providers.
 (e) Location Data, such as when you check for deals near you or track the delivery/pick-up status of orders.

2.4. We automatically collect and process certain types of information when you use your devices to access our Platform and interact with our Services for the purposes described herein.

How we receive your personal data

2.5. During the course of your use of the Platform and our provision of the Services, we may receive personal data from you in the following situations:
 (a) When you browse our websites (both mobile and web versions);
 (b) When you create an account with us (as a buyer, seller, or otherwise);
 (c) When, as a seller, you list products and/or services for sale on the Platform and/or on the platforms of our affiliates and conduct transactions with buyers for the sale and purchase of those products and/or services;
 (d) When you apply for, subscribe to, or otherwise use any of the Services on our Platform and/or on the platforms of our affiliates;
 (e) When you make a transaction involving products available on the Platform;
 (f) When you activate or use any payment-related functions available on the Platform or provided by our third-party service providers;
 (g) When you use any of the features, functions, mini-apps, or mobile games available on the Platform or through the Services;
 (h) When you record any user-generated content that is uploaded to the Platform;
 (i) When you use the chat function on the Platform;
 (j) When you subscribe to our publications or marketing materials;
 (k) When you enter a competition, promotion, or survey;
 (l) When you participate in any activity or campaign on the Platform;
 (m) When you log in to your account on the Platform or otherwise interact with us via an external service or application, such as Facebook or Google;
 (n) When another user of the Platform posts comments on content you have uploaded, or when you post comments on other users’ content uploaded to the Platform;
 (o) When a third party lodges a complaint against you or the content you have posted on the Platform; and
 (p) When you interact with us offline, including when you interact with our outsourced customer service agents.

2.6. We may collect personal data from you, from third parties (including but not limited to agents, vendors, contractors, partners, and any others who provide services to us, who collect your personal information and/or perform functions on our behalf, or with whom we collaborate, including but not limited to payment service providers, government sources of data, financial services providers, credit bureaus, delivery, marketing and other service partners), from our affiliates, or such data may be collected automatically when you use the Platform or the Services, as set out in this section. Please also see Sections 2.12 to 2.16 on the collection of computer data.

2.7. During the course of your use of the Platform and our provision of the Services, you agree that you have provided your consent (whether to us, the third party, or our affiliates) for the transfer of your personal data from third parties and/or our affiliates to Lazada for the purposes set out in this Privacy Policy or any other applicable terms.

2.8. You agree to only submit personal data that is accurate and not misleading, and to keep it up to date and inform us of any changes to the personal data that you have provided. We have the right to request documentation and carry out necessary checks to verify the personal data provided by you as part of our user verification processes or as required by law.

2.9. We will only be able to collect certain categories of personal data if you voluntarily provide the data to us or as otherwise provided under this Privacy Policy. If you choose not to provide your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with certain features or functionality of the Services or access to the Platform.

2.10. In some situations, you may provide personal data of other individuals to us (such as your family members, friends, or persons in your contact list) when you use the “Find My Friends” or similar function, or when you add them as recipients or beneficiaries for any use of our Services. You represent and warrant that you have obtained the necessary consent, license, and permissions from such individuals to share and transfer their personal data to us, and for us to collect, store, use, disclose, or otherwise process that data in accordance with this Privacy Policy.

2.11. If you sign up as a user on our Platform using your social media account or link your Lazada account to your social media account or use certain other Lazada social media features, we may access personal data about you which you have voluntarily provided to your social media provider in accordance with that provider’s policies, and we will manage your personal data in accordance with this Privacy Policy.

Collection of Computer Data

2.12. We or our authorized service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Services or access of the Platform.

2.13. When you visit the Platform through your computer, mobile device, or any other device with Internet connectivity, our servers will automatically record data that your browser sends whenever you visit a website, such as the technical data and usage data outlined in Section 2.2 above.

2.14. This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide, as well as to help us personalize the content to better match your interests. The data is also collected to make the Services and the Platform more convenient and useful to you, and to provide more relevant advertising related to market products, services, and features to you.

2.15. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser. Web beacons are small graphic images that may be included on our Services and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preferences and interests.

2.16. You may be able to manage and delete cookies through your browser or device settings. However, certain cookies are required to enable core functionality (such as adding items to your shopping basket), so please note that changing or deleting cookies may affect the functionality available on the Platform or through our Services.

3. Use and Disclosure of Your Personal Data

Purpose of Use

3.1. We use and disclose personal data for the purposes described below in accordance with applicable local laws and, if required, upon obtaining your consent.

3.2. Depending on your relationship with us (for example, whether you are a buyer, seller, visitor to our websites, or a user of our mobile applications), the personal data we collect from you or through third parties may be used for certain purposes, including but not limited to:
 (a) To facilitate your use of the Services or access to the Platform.
 (b) To administer the online account that you may have set up with us.
 (c) For analytics, research, business and development purposes:
 • To better understand user experience with the Services and the Platform;
 • To improve the layout or content of the Platform’s pages and customize them for users;
 • To identify visitors on the Platform;
 • To conduct surveys, including researching our users’ demographics and behavior to improve our current technologies (e.g., voice recognition technology, etc.) through machine learning or other means;
 • To derive further attributes about you based on the personal data you provide (whether to us or third parties) to deliver more targeted and/or relevant information;
 • To conduct data analysis, testing and research, and to monitor and analyze usage and activity trends; and
 • To further develop our products and services.
 (d) For legal and operational purposes:
 • To verify your identity in connection with fraud detection;
 • To compare and verify information with third parties to ensure its accuracy;
 • To process any complaints, feedback, enforcement actions, and takedown requests related to content you have uploaded to the Platform;
 • To produce statistics and research for internal and legal reporting and/or record-keeping requirements;
 • To store, host, and back up your personal data for operational, legal, or business purposes;
 • To share personal data in connection with any proposed purchase, merger, or acquisition of any part of our business, provided we comply with applicable data protection laws when disclosing your personal data;
 • To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy or any of our policies, fraud, unlawful activity, omission or misconduct, whether related to your use of our Services or otherwise;
 • To perform due diligence checks;
 • To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details, and company details), including responding to law enforcement requests or any governmental or regulatory authority having jurisdiction over Lazada, in connection with any legal proceedings, or as otherwise deemed necessary by us; and
 • To protect the life, health, or personal safety of Lazada employees, its users, and/or the public.
 (e) Any other purpose for which your consent has been obtained, in compliance with our obligations under applicable laws, including notifying you at the time consent is obtained.

3.3. If you are a buyer and/or have signed in or registered with us, the personal data we collect from you or via third parties may also be used for:
 (i) Processing your orders for products (whether sold by us or by a third-party seller)
 • To process orders you submit through the Platform;
 • To deliver the products you purchase through the Platform. We may pass your personal information to a third party (e.g., our logistics partner) or a relevant regulatory authority (e.g., customs) to deliver the product to you;
 • To update you on product delivery status;
 • To provide customer support for your orders, for example, for product returns; and
 • To verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) related to you, promotions you participate in, and/or Services you use. To verify and carry out these transactions, payment information, which may include personal data, may be transferred to third parties such as our payment service providers.
 (ii) Providing Services
 • To display your name, username, or profile on the Platform (including on any reviews you may post);
 • To facilitate the use of mini-apps available on the Platform and purchases made through these mini-apps;
 • To respond to your queries, feedback, claims, or disputes, whether directly or through our third-party service providers;
 • To display your name on leaderboards on the Platform in relation to campaigns, mobile games, or other activities;
 • To allow other users to identify you (via the "Find My Friends" or similar functions) as a user of the Service, to help you find other users and connect with them on the Platform, and to support the social features of the Services (where applicable);
 • To assess your application for loan facilities and/or perform credit risk assessments related to applications for financial services and products, such as credit or loan facilities, insurance, or credit cards (where applicable); and
 • To facilitate integration with third-party loyalty membership programs (including those supported by sellers or brands) with our Platform.
 (iii) Marketing and advertising
 • To provide you with information we think you may find useful or have requested from us;
 • To send you marketing or promotional information about our or third-party sellers’ products and services on our Platform from time to time;
 • To help us conduct marketing and advertising activities; and
 • To promote the Services and use the information you provide to us, such as user-generated content (including video content) that you choose to upload or broadcast on our Platform, which may be accessible on the Internet and may be shared publicly (over which we have no control) as part of our advertising and marketing campaigns to promote the Platform.
 (iv) Other purposes
 • To better understand our buyers; and
 • To conduct automated decision-making processes in connection with any of the above purposes, which will be carried out in compliance with our obligations under applicable laws, including to notify and obtain your consent where required.

3.4. If you are a seller, the personal data we collect from you or via third parties may also be used for:
 (i) Providing Services
 • To ship or deliver the products you list or sell through the Platform. We may pass your personal information to a third party (e.g., our logistics partners, our affiliates) or relevant regulatory authority (e.g., customs) to carry out shipping or delivery of the products you list or sell;
 • To respond to your queries, feedback, claims, or disputes, whether directly or through our third-party service agents;
 • To verify documentation you submit to us to facilitate your onboarding as a seller on the Platform, including testing technologies to enable faster and more efficient onboarding;
 • To display your name, username, or profile on the Platform;
 • To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) related to you, promotions you participate in, and/or Services you use. To verify and carry out these transactions, payment information, which may include personal data, may be transferred to third parties such as our payment service providers;
 • To assess your application for loan facilities and/or perform credit risk assessments in relation to your applications for seller financing and products, including credit or loan facilities, insurance, or credit cards (where applicable);
 • To provide you with ancillary logistics services to protect against risks of failed deliveries or customer returns; and
 • To facilitate the return of products to you (which may be through our logistics partners).
 (ii) Marketing and advertising
 • To send you marketing or promotional materials about our or third-party sellers’ products and services on our Platform or services that may be provided by our affiliates from time to time; and
 • To help us conduct marketing and advertising activities.
 (iii) Other purposes
 • To better understand our sellers; and
 • To conduct automated decision-making processes in connection with any of these purposes, which will be carried out in compliance with our obligations under applicable laws, including to notify and obtain your consent where required.

Who We Disclose Your Personal Data To

3.5. We may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the purposes mentioned above. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but are not limited to:
 (i) Service providers (such as agents, vendors, contractors, and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, surveys, social media, customer service, installation services, information technology, and website hosting;
 (ii) Their service providers and related companies;
 (iii) Courts, tribunals, law enforcement agencies, or governmental or regulatory authorities having jurisdiction over Lazada; and
 (iv) Other users of the Platform or Services.

3.6. When disclosing your personal data to these parties, we strive to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, processing, or similar risks, and that they retain your personal data only for as long as necessary to achieve the purposes stated above.

International Data Transfer

3.7. We may transfer or permit the transfer of your personal data outside of your jurisdiction for any of the purposes set out in this Privacy Policy. However, we will not transfer or permit your personal data to be transferred outside of your jurisdiction unless the transfer complies with applicable laws, including, for example, informing you and obtaining your consent regarding the countries to which your personal data may be transferred and the applicable data protection standards of those countries.

Third Party Services

3.8. We may share your personal data with our third-party service providers or affiliates (e.g., payment service providers) so they can offer their services to you in connection with your use of the Platform or our Services. Your acceptance and use of a third-party service provider’s or our affiliate’s services will be subject to the terms and conditions agreed between you and the third-party service provider or affiliate. Upon your acceptance of such services, the collection, use, disclosure, storage, transfer, and processing of your data (including your personal data and any data we disclose to the third-party service provider or affiliate) will be governed by the third party’s or affiliate’s applicable privacy policy, under which they will be the data controller of such data. You agree that any queries or complaints related to your acceptance or use of the third-party service provider’s or affiliate’s services should be directed to the party named in the applicable privacy policy.

4. Withdrawal of Consent to Continued Use, Disclosure, Storage, and/or Processing of Personal Data

4.1. You may communicate your withdrawal of consent to the continued use, disclosure, storage, and/or processing of your personal data by contacting us using the contact details provided below, subject to any conditions and/or limitations imposed by applicable laws or regulations.

4.2. Please note that if you withdraw your consent for us to use, disclose, store, or process your personal data for the purposes and in the manner described above, or if you exercise other rights available to you under applicable local laws, we may not be able to continue providing the Services to you or fulfill any contract we have with you. We shall not be liable if we are unable to continue to provide the Services to you or perform our contract with you as a result of your withdrawal of consent. Our legal rights and remedies are expressly reserved in such an event.

5. Updating Your Personal Data

5.1. It is important that the personal data you provide to us is accurate and complete so that you can continue to use the Platform and we can provide the Services. You are responsible for informing us of any changes to your personal data, or if you believe that the personal data we have about you is inaccurate, incomplete, misleading, or outdated.

5.2. You can update your personal data at any time by accessing your account on the Platform.

5.3. We may take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data remains necessary for the purposes described above.

6. Accessing and Correcting Your Personal Data

6.1. You may request information about the personal data we have collected about you, or inquire about how your personal data has been used, disclosed, stored, or processed by us through the personal account information settings on our Platform or by contacting us using the contact details provided in Section 11 below. You may also request corrections to any errors or omissions in your personal data that we have collected in the same way. To help us process your request, we may need to ask you for additional information related to your request. Where permissible under law, we may refuse correction requests if they are deemed vexatious or unreasonable.

6.2. Where permitted under applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

7. Security of Your Personal Data
 7.1. To safeguard your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, or similar risks during your use of our Platform and/or Services, we have implemented appropriate administrative, physical, and technical measures, such as:
 (a) Restricting access to personal data to individuals who require such access;
 (b) Maintaining technology solutions to prevent unauthorized computer access;
 (c) Using 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial information; and/or
 (d) Implementing other security measures as required under applicable law.

7.2. Please be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While absolute security cannot be guaranteed, we strive to protect the security of your information and continually review and enhance our information security measures. You are also advised to exercise caution when sharing your personal data and your authentication/security details (such as passwords, credit card information, or transaction details) outside of our Platform or Services.

8. Retention of Personal Data
 8.1. We will retain your personal data only for as long as required or permitted by law or as long as it remains relevant for the purposes for which it was collected.

8.2. We will cease to retain your personal data by securely disposing of it, or by removing the means by which the data can be associated with you through anonymization, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for any legal or business purpose.

9. Minors
 9.1. Lazada does not sell products to minors (as determined under applicable law), nor does it intend to provide any of the Services or access to the Platform to minors. We do not knowingly collect any personal data relating to minors.

9.2. You hereby confirm and warrant that you are above the age of majority and are capable of understanding and accepting the terms of this Privacy Policy. If you are a minor, you may use our Platform only with the involvement of a parent or legal guardian.

9.3. As a parent or legal guardian, you should not allow minors under your care to submit personal data to Lazada. In the event that personal data of a minor is disclosed to Lazada, you hereby consent to the processing of the minor’s personal data and agree to be bound by this Privacy Policy and accept responsibility for the minor’s actions.

9.4. We will not be responsible for any unauthorized use of the Services on the Platform by you, by users acting on your behalf, or by any unauthorized users. It is your responsibility to make informed decisions about the use of the Services on the Platform and to take the necessary steps to prevent any misuse of the Services on the Platform.

10. Third Party Sites
 10.1. The Platform may contain links to other websites operated by third parties, such as our business affiliates, merchants, or payment gateways. We are not responsible for the privacy practices of websites operated by these third parties. You are advised to review the applicable privacy policies of those websites to understand how they handle any information they collect from you.

10.2. Please note that even if a third party is affiliated with us, we have no control over those third-party websites, each of which may have its own separate privacy and data collection practices independent of us. Accordingly, we are not responsible or liable for the content, security arrangements (or lack thereof), and activities of these linked sites. These linked sites are provided solely for your convenience and you access them at your own risk. Nonetheless, we seek to protect the integrity of our Platform and the links placed on it, and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

11. Questions, Feedback, Concerns, Suggestions or Complaints
 11.1. If you have any questions about personal data protection or data privacy, please refer to our list of frequently asked questions on data protection and privacy.

11.2. If you have other concerns about our data protection or privacy practices, or wish to exercise any rights you may have under applicable law, please feel free to contact us via our online chat service or at the following:

Singapore
 Address: 51 Bras Basah Road, #01-21, Lazada ONE, SINGAPORE 189554

Thailand
 Tel: 02 018 0000
 Address: Unit 2901, 29th Floor, Bhiraj Tower, 689 Sukhumvit Road, North Klongton Subdistrict, Vadhana District, Bangkok 10110, Thailand

Philippines
 Address: Net Park Building, Level 23, 5th Avenue, Bonifacio Global City, Taguig City 1634, Metro Manila, Philippines
 Email: dataprivacy.ph@report.Laza.com

Vietnam
 Address: Floor 19, Saigon Centre – Tower 2, Ben Nghe Ward, District 1, Ho Chi Minh City
 Email: legal@Laza.vn

Indonesia
 Address: Capital Place, Level 20 & 21, Jalan Jenderal Gatot Subroto Kav. 18, Kuningan Barat, Mampang Prapatan, Kota Jakarta Selatan 12710, Daerah Khusus Ibukota Jakarta, Indonesia
 Tel: 021-80640090

Malaysia
 Address: Unit G‑1, UOA Corporate Avenue 10, The Vertical, Bangsar South City, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur
 Tel: 03-27286600

China
 Address: Ali Center, No. 3331, South Keyuan Road, Nanshan District, Shenzhen, China
 Email: Laza-tech-infra@Laza.com

12. Country-Specific Riders

Philippines
 12.1. You have the right to be informed whether your personal data is being or has been processed, including the existence of automated decision-making and profiling.
 12.2. You have the right to object to the processing of your personal data, including processing for direct marketing, automated processing, or profiling.
 12.3. You have the right to communicate your request for the blocking, removal, or destruction of your personal data at any time. Lazada may grant such a request where permitted under the Data Privacy Act and other applicable laws.
 12.4. Upon presentation of a valid decision, we recognize the right of data subjects to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data, taking into account any violation of the rights and freedoms of a data subject.
 12.5. You have the right to obtain from us a copy of your personal data in an electronic or structured format that is commonly used and allows for your further use.
 12.6. In addition to your rights under Section 11 above, you have the right to lodge a complaint with the National Privacy Commission.

Thailand
 12.7. You have the right to obtain personal data about you that we hold in a format which is readable or commonly used by means of automatic tools or equipment and can be used or disclosed by automated means.
 12.8. You are also entitled to:
 (a) request that we send or transfer the personal data in such formats to other organizations, if it can be done by automated means; and
 (b) request to directly obtain personal data in such formats that is sent or transferred to other organizations, unless it is technically impossible to do so.
 12.9. You are entitled to restrict the processing of your personal data in the following circumstances:
 (a) while we are verifying your request for rectification;
 (b) when personal data is subject to the right of erasure and you request for its use to be restricted instead;
 (c) when it is no longer necessary for the personal data to be retained, but you request its retention to establish, comply with, exercise, or defend against legal claims; or
 (d) while we are verifying or examining your objection request.
 12.10. You have the right to object to the processing of your personal data in the following circumstances:
 (a) where the personal data is processed based on our legitimate interest or that of other persons, unless an exception applies;
 (b) where the personal data is processed for the purpose of direct marketing; or
 (c) where the processing is for the purpose of scientific, historical, or statistical research, unless an exception applies.
 12.11. You are entitled to request to have your personal data erased, destroyed, or anonymized in the following circumstances:
 (a) the personal data is no longer necessary in relation to the purposes for which it was collected;
 (b) you withdraw your consent on which the processing is based and we have no other legal grounds for such processing;
 (c) you have exercised your right to object and we are required to comply with your request; or
 (d) your personal data has been unlawfully processed.
 12.12. If you believe that our processing of your personal data is unlawful or non-compliant with applicable data protection laws, you also have the right to lodge a complaint with the competent authority.

This Privacy Notice is available in English and Bahasa Malaysia. In the event of any discrepancy between the English version and the Bahasa Malaysia version, the English version shall prevail.

Version dated 16 December 2024